Thank you for shopping at our store. To ensure that you are satisfied with your purchase, we have established the following return and refund policy. If you are not satisfied with the product you received, please refer to the following regulations to return or apply for a refund.
- Return conditions
The product must be returned within 30 days of receipt.
The product must be in new, unused condition, and include all original packaging, tags and accessories.
The following situations will not be accepted for return:
The product has been used, damaged or lacks the original packaging.
Customized products or products in specific promotions (unless otherwise specified). - Return process
Contact customer service: Before returning the product, please contact us through our customer service email or phone with the order number and reason for return. We will provide you with the return address and further instructions.
Prepare for return: Please ensure that the product is repackaged in a safe manner and enclose the original order confirmation or proof of purchase.
Return shipping costs: If the product is returned due to quality problems or wrong shipment, we will bear the return shipping costs. If you return an item for personal reasons (such as dissatisfaction or change of mind), the return shipping fee will be borne by the customer. - Refund Policy
Once we receive and inspect your return, you will receive a confirmation email to let you know if you are eligible for a refund.
Refund Time: If eligible, the refund will be returned to the original payment method within 5-10 business days. The specific arrival time may vary depending on the payment method or bank.
Refund Deductions: If the item does not meet the return conditions (such as the item is damaged or partially lost), we have the right to deduct the corresponding fees or refuse the refund. - Exchange Policy
If the item you received is defective or wrong, you can choose to return or exchange it. Please contact our customer service team with the order number and problem description, and we will arrange a replacement for you as soon as possible.
If the item you need to replace is out of stock, we will provide you with a refund or recommend other products to replace it. - Unreceived Orders
If you do not receive the item within the expected delivery time, please contact us as soon as possible. We will work with the delivery service provider to help you solve the problem. For confirmed lost orders, we will provide a full refund or re-shipment service. - Exceptions
For some customized products, special items or products in limited-time promotions, there may be special return or refund terms. Please refer to the description of the product page or contact our customer service team for specific details.